Live Chat Support
Get instant answers to your questions through our live chat feature. Available directly from your dashboard.
Response time: Under 2 minutesEmail Support
For detailed inquiries or documentation needs, reach out via email. We respond to all messages promptly.
support@immediate-alpha.comHelp Center
Browse our comprehensive knowledge base for tutorials, guides, and answers to frequently asked questions.
500+ articles availableHow Can We Help You?
At Immediate Alpha, we believe that great technology deserves great support. Whether you're a new user trying to understand how the platform works, an experienced trader with a technical question, or someone who just needs a bit of guidance â we're genuinely here to help.
Our support team isn't just a bunch of people reading from scripts. They're knowledgeable about trading, familiar with our AI technology, and trained to actually solve problems rather than just transfer you around. When you reach out, you'll get a real person who understands what you're asking.
Canadian users, we haven't forgotten about you. Our support is available in both English and French, and we understand the specific needs of traders in the Canadian market. Whether you're in Toronto, Vancouver, Montreal, or anywhere else in Canada, we've got you covered.
Support Availability
How quickly will I get a response?
Live chat typically connects you with a support agent within 2 minutes. Email responses usually arrive within a few hours, though during busy periods it may take up to 24 hours. We prioritize urgent issues related to account access or active trades.
What information should I include in my support request?
To help us resolve your issue faster, please include your registered email address, a clear description of the problem, any error messages you've seen, and screenshots if applicable. The more details you provide, the quicker we can help.
Can I get phone support?
Currently, we offer support through live chat and email. We've found these channels allow us to provide more detailed, documented assistance. Our live chat is quite responsive and handles most issues that would traditionally require a phone call.
What if I have a complaint?
We take all feedback seriously. If you're unhappy with any aspect of our service, please email us with the subject line "Formal Complaint" and we'll escalate your concern to our customer relations team. We aim to acknowledge all complaints within 24 hours and resolve them as quickly as possible.
Before You Contact Us
Sometimes the fastest answer is the one you find yourself. Our Help Center contains detailed guides on common topics like account setup and verification, deposit and withdrawal processes, configuring AI trading settings, understanding your dashboard and reports, and troubleshooting common technical issues.
That said, we genuinely don't mind if you reach out directly. Some people prefer talking to a human, and that's perfectly fine. Our support team is friendly and won't make you feel bad for asking questions â even if the answer is in the documentation somewhere.
We're constantly improving our support resources based on the questions we receive. If you notice something missing or confusing in our Help Center, let us know. Your feedback helps us help everyone better.